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The Network Administrator III is responsible for technical leadership in data network maintenance and support. This includes all networking systems including WAN/LAN/wireless infrastructure. The Network Administrator III also performs maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator III is expected to remain current on developments in telecommunications and networking technology. The Network Administrator III has advanced technical knowledge and experience in routers, bridges, switches, hubs, other network devices, protocols, diagnostic tools and all existing network architectures (Ethernet, FDDI, ATM, etc). In addition, advanced analytical and problem solving skills are critical to troubleshooting networking issues and analysis of system and network performance. The Network Administrator III is responsible for delivering high quality cost-effective solutions to all levels of users, and is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Demonstrate strong knowledge and troubleshooting skills in all of the following: advanced router and switch management and configuration; wireless infrastructure and circuits such as ATM, gigabit and metro Ethernet.
Demonstrate exceptional customer service, communication and human relationship skills when dealing with customers, fellow associates and vendors.
Identify and manage advanced level problems and issues with assigned production systems. Utilize standard and ad-hoc procedures to perform problem resolution for system. Use appropriate tools to track and report problem status and escalate in a timely manner.
Participate in activities related to the testing of telecommunications and networking upgrades and enhancements.
Produce and maintain technical documentation on the assigned systems. Document and update telecommunications and networking technical standards and procedures. Maintain data in network management tools for accuracy.
Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system.
Manage complex internal projects including tasks, deadlines and reporting.
Participate in departmental programs that promote and deliver exceptional customer service.
Identify and manage complex problems and issues with assigned production systems. Utilize standard and ad-hoc procedures to perform problem resolution for system. Use appropriate tools to track and report problem status and escalate in a timely manner.
Follow established policies, procedures and standards defined by the department. Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams.
Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety. Identify and resolve or escalate any issues or violations to management and other groups, as needed.
Demonstrate the ability to learn and support new technologies through e-learning, self study, and peer training/studies.
Assist other IM teams by providing second level support and guidance.
Participate in after-hours technical support by rotating call schedule on a regular basis.
Perform other duties as assigned by management or designee
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and per...formance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, therefore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.