Overview: The President/CEO provides leadership and vision to the agency and works closely with the Board of Directors to articulate and fulfill the agency’s mission. The President/CEO serves as the primary spokesperson for the agency, builds coalitions with partners to achieve strategic objectives, develops a long term strategy for sustainable funding, maintains long term relationships with primary funders, identifies public policy opportunities, partners with the Board in setting strategic direction, and develops an inclusive, empowered staff. Responsible for overseeing an $11 million budget with 200 employees.
Essential Responsibilities: The President/CEO has overall responsibility for all aspects of the Agency including planning, staff, budget and services. The President/CEO manages through delegation of all advocacy, education, program delivery, revenue generation, operations, and outreach functions.
Assumes responsibility for the effective administration of Agency functions and support activities.
- Conducts the business of the board and the agency as approved by the Board of Directors.
- Directs and oversees the creation and implementation of short-term/long-term strategic planning.
- Develops and implements operational plans, policies, and goals that further strategic objectives in accordance with the Agency By-laws and government regulations.
- Oversees and evaluates agency-wide operations and ensures their effectiveness.
- Oversees management practices and policies to ensure effectiveness.
- Provides leadership to management staff through effective goal setting, delegation, and communication.
- Maintain a competent and effective staff by providing ongoing development and training opportunities.
- Ensures appropriate supervision and evaluation of staff, with objective criteria for performance goals.
- Ensures that services are provided in a manner consistent with best practices in the field.
- Evaluates specific results of programs related to client services and programs. Takes necessary corrective action and reports findings to Board of Directors.
- Ensures good standing with accrediting bodies and Agency compliance with current laws and regulations.
Assumes responsibility for the financial stability and practices of the agency, including the Development of implementation of effective financial policies and of the annual budget in cooperation with the CFO and the Finance Committee.
- Maintains full awareness of the financial, statistical, and accounting records of the Agency.
- Ensures a sound financial structure and that assets of the Agency are adequately protected.
- Ensures that operating results established in the annual budget are achieved, including the control of operating expenses within budget.
- Institutes audit in Agency departments as necessary.
Assumes responsibility for development of long term sustainable sources of funding. Ensures a diverse set of funding mechanisms.
- Oversees the development, implementation, and evaluation of comprehensive fund development and marketing strategies, including identification of private funding needs and solicitation of private support from individuals, corporations and foundations.
- Oversees the research, writing, and submissions of proposals and grant applications.
- Participates in a variety of venues to further funding opportunities and visibility of MHA.
Assumes responsibility for effectiveness of Human Resources policies and procedures.
- Ensures recruitment, orientation, training, and supervision of agency staff in accordance with job descriptions and agency policies.
- Ensures employee issues or concerns are handled in a timely, legal, and appropriate manner.
- Ensures personnel matters are handled effectively and consistently with existing policies, including: interviewing, hiring, counseling, terminating, and completing annual evaluations for employees.
- Ensures that appropriate salary and wage structures are maintained and controlled.
- Provides for employee benefit plans and ensures plans are managed as per contracts.
- Ensures legal compliance with Federal, State, and local laws.
Assumes responsibility for maintaining effective communication and coordination with staff, the Board of Directors, and outside organizations.
- Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and a common organizational vision.
- Serves as a public advocate, effectively representing the organizational values of MHA to other organizations, partners, donors, and general public. Serves on appropriate federal, state, and local networks and committees as needed.
- Informs the Board of Directors on all pertinent matters. Supplies necessary guidance to assist the Board in recommendations regarding Agency rules, policies, and procedures.
- Represents the Agency as official spokesperson in dealing with government entities and the public at large.
- Relates to the Board of Directors in an open and professional manner. Attends Board Meetings and committee meetings. Enables the Board of Directors to perform its responsibilities and decision making functions as set out in its By-laws. Assumes responsibility for the Minute and Record Book and for correspondence relative to Agency business, all of which is confidential.
- Submits all information, reports, and records as requested or required by law to appropriate government officials or the Board of Directors.
- Establishes effective reporting and communication devices to ensure that personnel are appropriately informed. Conducts regular staff meetings.
Assumes responsibility for the enactment of professional policies and in a culturally diverse environment. Ensures professional business relations are established and maintained with Agency constituents.
- Ensures that client problems or questions are promptly and courteously resolved.
- Ensures that clients are appropriately informed regarding Agency policies and programs.
- Ensures that the Agency's professional reputation is maintained.
Assumes responsibility for related duties as required or assigned.
- Ensures that Agency facilities are secure, clean, and well maintained and ensure compliance with safety policies.
- Stays informed of changes and trends in the social service industry. Attend seminars, conferences, and conventions.
- Maintains availability to staff and Board of Directors for emergencies and consultation often outside of normal business hours.
- Performs other duties as necessary for the functioning of the agency.