ThePhysician (Psychiatrist) serves as the Director of the Veterans Crisis Line (VCL) within VHA Member Services. The incumbent oversees the entire VCL operation, the largest national crisis line in the United States, in overall planning, direction, and execution of responsibilities. Practice is of an executive nature, comprised of complex, leadership and administrative components, associated with critical heath care issues and activities that influence the organizational mission, health care, and policy.
The Director, VCL, is responsible for the overall clinical and administrative operation of the VCL, including multiple business lines (calls, chats, texts, stakeholder contacts, etc.) to ensure that Veterans who are in a crisis receive a consistently high quality response whenever they reach out for help. Duties are performed with wide latitude, exercising independent judgment. Administrative and technical work is of exceptional difficulty and responsibility and consultation is provided to high level officials throughout the VA. The incumbent is a key member of the leadership team of VHA Member Services, involved in strategic planning, organizational assessment, and program development.The VCL Directoris the chief spokesperson for the VCL and is the catalyst for the integration and collaboration of crisis services with other offices and functional areas in the mutual achievement of patient-centered and organizational goals.
Primary duties include, but are not limited to:
*Collaborates with health care executives in creating the organizational mission and vision. Directs the integration of VCL activities in the mutualdevelopment and achievement of organizational goals;
*Oversees all VCL structures and programs and ensures all VCL procedures, policies, processes, and reporting requirements are well-coordinated andconsistent with the overall clinical mission of VHA in supporting Veteran's health and wellness and preventing death by suicide;
*Provides supervision of all VCL employees through the existing VCL leadership and supervisory structure;
*Advocates for ethical decision-making on behalf of the public and staff. Develops an environment for ethical decision-making at theorganizational/system level;
*Ensures clinically sound, comprehensive crisis intervention assessment and triage procedures are used to deliver services;
*Develops resources utilization strategies to improve organizational performance. Strategies reflect the changing societal and health care environmentand the economic climate;
*Incorporates data reports with professional knowledge to provide constant program oversight that leads to reducing and/or eliminating problems thatinhibit the successful operation of the VCL;
*Mentors others in executive leadership positions. Forecasts educational needs for complex, multi-system change;
*Establishes VCL priorities, deadlines, and expectations for staff. Utilizes workforce management/staff optimization principles and organizes,prioritizes, and schedules work assignments to achieve staffing optimization.
*Develops policy related to professional practice, accrediting bodies, relevant statutes, and regulations of community, network, and/or national levels;
*Incorporates standard work processes, knowledge management for crisis lines/call centers, and reporting systems to locate and analyze data and preparereports for substantive programs;
*Utilizes quality management principles for large mental health programs and links training with quality management efforts;
*Collaborates with other executives for strategic planning, decision-making, and problem-solving regarding health care services and organizationalpriorities;
*Integrates services and facilitates the delivery of patient care by collaborating with appropriate health care providers and the Suicide Preventionoffice;
*Serves as an expert to communicate nursing and health care trends and issues at the local, regional, state, and/or national level;
*Improves the quality and effectiveness of the facility's overall health care program by providing leadership, coordinating, and facilitating theevaluation and improvement of a wide range of programs designed to improve patient care. Excellence is reflected in improved patient outcomes andorganizational performance;
*Promotes an environment that supports the conduct and utilization of research in practice and a spirit of inquiry.
Work Schedule: Monday-Friday; 8:00am-4:30pm or as agreed upon with the possibility of extended hours and weekends. Tour is subject to change based on program needs.
Functional Statement Title/#: Physician-Psychiatrist (Director, Veterans Crisis line)/000000Basic Requirements:
- Citizenship of the United States. Noncitizens may be appointed when it is not possible to recruit qualified citizens in accordance with Department of Veterans Affairs policy.
- Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed.
- Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia.
- Completion of a first-year residency, or its equivalent, approved by the Department of Veterans Affairs for the year in which it was completed.
- Proficiency in spoken and written English.
- Physical requirements outlined below.
*Oversees programs that deal with mental health and crisis intervention. Ensures all procedures, policies, processes, and reporting requirements are well-coordinated and consistent with the overall clinical mission of supporting health and wellness and preventing death by suicide;
*Ensures sound, comprehensive crisis intervention assessment and triage procedures are used to deliver services;
*Advanced leadership skills managing geographically separated facilities.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-2 Physician Qualification Standard. This can be found in the local Human Resources Office.
Physical Requirements:?, Position requires moderate to heavy lifting and carrying, pushing, walking and standing for extended periods, ability for simultaneous rapid and mental and muscular coordination, near vision correctable at 13" to 16" Jaeger 1 to 4 (one eye, glasses permitted), ability to distinguish basic colors, emotional and mental stability; hearing aid permitted. Incumbents may experience exposure to blood and body fluids.
1. CV or Resume: A resume describing your job-related qualification is required and must be in English. It should contain each position title, grade (if Federal), your duties, accomplishments, the dates you held each position in mm/yy format, the number of hours worked per week, and salary so we may best assess your qualifications. If more than one resume is received, only the last resume received and processed will be reviewed.
2. Transcripts: A copy of your transcripts showing degree and confer date. If you are using foreign education to meet qualification requirements, you must send a "Certificate of Foreign Equivalency" with your transcript in order to receive credit for that education.
3. License: A copy of your license. This position requires a current, full and unrestricted license to practice medicine in a State, Territory, or Commonwealth of the United States, or in the District of Columbia.
Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, etc. You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1938517.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.