Clinical Analyst Portal Maintenance and Support
Your Success is Our Success. Global CI is an award-winning 30-year IT Services company founded on the principles of providing high-quality, value-added technology consulting services. Our vision is to create a better future by improving the lives of the people we serve through emerging technologies. Join us and together we will advance the future of technology services.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
The Clinical Analyst will provide primary support for the patient portal across four hospitals. This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal. The technician will also support other clinical informatics tasks as needed.
Key Responsibilities:
Qualifications:
Preferred Skills:
Benefits include:
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.
Global CI offers competitive compensation and non-salary benefits to all eligible employees.
Job Description
The Clinical Analyst will provide primary support for the patient portal across four hospitals. This role involves assisting patients, particularly those who are elderly or not computer-savvy, with accessing and navigating the patient portal. The technician will also support other clinical informatics tasks as needed.
Key Responsibilities:
- Provide help desk support for the patient portal, assisting patients with portal registration, password resets, proxy set up, and portal navigation.
- Collaborate with ministry health information management (medical records) on patient portal access needs as needed.
- Offer excellent customer service, ensuring patient satisfaction and confidentiality.
- Support clinical informatics tasks, including provider training and technology builds.
- Assist with other provisioning tasks and static activities as required.
- Maintain HIPAA compliance and ensure patient data confidentiality.
- Potentially train on Meditech systems and other relevant technologies.
Qualifications:
- Associate's degree in a computer-related field or equivalent training required.
- 3-4 years of experience in a help desk or customer service role, preferably in a healthcare setting.
- Strong customer service skills, with the ability to assist elderly patients and those with limited computer skills.
- Exposure to clinical informatics or healthcare IT is a plus.
- Bilingual in Spanish is a plus.
Preferred Skills:
- Familiarity with patient portals such as MyChart or MyRecord.
- Basic understanding of clinical informatics and healthcare IT systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits include:
- Comprehensive medical, dental, vision, life, and short & long-term disability insurance + health savings account
- Matching 401k retirement plan + IRA's and Roth IRA's
- Generous paid time off and paid holidays
- Employee recruitment/referral bonus
- Paid community service hours
- Tuition reimbursement
- Employee discounts
At Global Commerce & Information, Inc. we celebrate, support, and are committed to creating a diverse and inclusive environment. We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Global Commerce & Information, Inc maintains a drug-free workplace.