RN- Program Director, Physician Services, Quality

King of Prussia, Pennsylvania
None provided
Mar 12, 2024
May 11, 2024
Position Type
Full Time
Practice Setting
Urgent Care Facility
Work Mode
Organization Type
Hospital / Health System


About IPM:

Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 12 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.


To learn more about IPM visit Physician Services - Independence Physician Management - UHS.


About the position:

Serves as IPM’s subject matter expert (SME) on quality transformation for physician practices. Works in close collaboration with the (CMO) Chief Medical Officer of IPM and in coordination with Market Directors, Regional Directors, COO, and Market Physician Leaders to improve quality-based clinical best practices, including clinical support competencies, and patient outcomes within the ambulatory space. Responsible for the efficient and effective coordination and implementation of Quality Management policies, MIPS capture/submission and practice guidelines. Works in coordination with Risk Manager/Compliance Officer to disseminate and monitor adherence to quality practices, including regulatory compliance, patient safety, risk management, and patient experience. Provides leadership, consultation, and strategic planning for quality and patient safety programs. Will manage other key market-based quality personnel in driving quality results. Utilizes data, research and evidence to drive decisions and fosters innovative approaches to ongoing quality/performance improvement and organizational change across inter-professional teams. Serves as a key central resource to operational leaders for development and implementation of efficient, effective, timely, patient-centered strategies in the ambulatory space.



  • Develops policies and processes for dissemination and oversight of quality program in the physician practices.
  • Develops clinical staff competencies and oversees compliance
  • Supports development and monitoring of quality metrics for IPM contracted providers
  • Oversees patient safety, patient experience and education in the clinic setting
  • Works with IPM risk/compliance manager to support risk mitigation strategies in the ambulatory space
  • Works in close collaboration with IS/IT in quality related data acquisition efforts including MIPS submission
  • Oversee key market-based quality personnel in the implementation of IPM quality initiatives
  • Performs other duties as required.

Education and Experience:

    • 8+ years of experience in Clinical Quality/Practice Operations or healthcare organization management.
    • Registered Nurse Licensure, and a Bachelor's degree in healthcare management or related field; Master’s preferred
    • Self-motivated professional enthusiastic leader with excellent communication skills
    • Ability to manage multiple priorities
    • Extensive experience working with healthcare quality metrics, population health initiatives, value-based care contract along with providers and clinical staff
    • Must be an effective consensus builder
    • Possesses knowledge of clinical workflow and operations in outpatient settings
    • Works successfully in a matrix management model
    • Possesses excellent interpersonal skills and can work effectively with a diversity of personalities. Must be approachable, show respect for others and be able to present data with effective communication and presentation skills
    • A team player who promotes the concepts of people working together
    • Ability to analyze complex problems and develop recommendations and solutions
    • Travel to markets 10-15%.


    About Universal Health Services

    One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.


    EEO Statement

    All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.



    At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449.