Chief Operating Officer - Multi-Site Pediatric Therapy Organization

CHS Recruiting
Mokena, Illinois
Apr 01, 2024
Apr 08, 2024
Role Type
Position Type
Full Time
Practice Setting
Community Clinic
Work Mode
On-site, Remote
Employment Type
Chief Operating Officer

- Full-Time
- Monday through Friday
- Business Hours
- Some Flexibility Offered

- $200,000 to $250,000 Base Salary, negotiable dependent upon experience
- Annual Performance Bonus (up to $40,000)
- Health / Dental / Vision Insurance
- STD / Life Insurance
- Paid Time Off
- Paid Holidays
- 401k
- Full Package Negotiable

- greater Chicago suburbs
- local travel required

This practice operates 30 clinics throughout the Chicagoland area. The COO will travel to clinics on an as-needed basis, also working out of the corporate office in Mokena - with remote work days permitted to reasonably accommodate employee needs.

This compassionate, family-owned-and-operated organization is a children's therapy provider offering physical, occupational, speech, applied behavior analysis, diagnostic, and feeding therapies, as well as counseling services. They've been operating for more than 25 years and have 30 clinic locations throughout the greater Chicago area, staffed with 700+ team members. They are an award-winning employer with a reputation for achieving life-changing outcomes in their comfortable, family-friendly clinics.

The Chief Operating Officer (COO) is a key member of the executive team, providing overall strategy and leadership in the area of clinic operations. The overall areas of responsibility for this position include:

- clinic site operations
- customer service
- operational support for ABA and pediatric therapy service areas
- front desk operations
- patient intake and continuity operations
- marketing

Specific duties of the role include, but are not limited to:

- increase clinic engagement, performance, and profitability
- integrate clinical and operational departments to collaborate on shared goals
- oversee a KPI-based, P&L-anchored system of accountability
- advise CEO on staffing models, workflow improvements, and escalated operational issues
- increase cross-department supports by providing integrated meetings, trainings, and tools
- increase the standardization of operations across all clinical sites
- provide executive-level leadership to direct reports and peers
- review clinic reports across departments to identify issues for improvement
- strategize and develop efficiencies for intake, waitlist management, and patient continuity
- provide consistent training and support to Clinic Operations Managers
- oversee marketing to attract mission-aligned candidates and new patients in need of care
- develop therapist scheduling options that balance patient need and therapist preference
- strategize and implement tactics to increase patient attendance rates
- create non-siloed data transparency

The COO will elevate the performance of operations by defining the vision, executing a supportive strategy, identifying gaps in current operations and proposing solutions,
introducing innovative process solutions, and increasing systems of accountability and

- Bachelor's Degree in business, healthcare administration, or a related field
- Master's Degree preferred
- 3+ years executive-level leadership experience in a relevant environment
- 10+ years senior-level operations experience in a relevant environment
- leadership experience in organizations of 300+ FTEs
- strong background in therapy service delivery or behavioral health preferred
- track record of high-level execution on corporate initiative and follow-through
- proven ability to give, receive, and act decisively on feedback
- ability to communicate effectively in difficult situations
- ability to be a visionary, vocal, participatory executive leader
- entrepreneurial spirit and desire to work in a growing environment

To apply for this position, please send your resume to Jenn Kunkel at or call .

Please visit for a full list of available opportunities at CHS Recruiting.

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