Clinical Operations Manager - Mental Health / SUD

The Edge Treatment Center
Santa Ana, California
Apr 01, 2024
Apr 08, 2024
Position Type
Full Time
Practice Setting
Mental Health Facility
Work Mode
On-site, Remote
Employment Type
Organization Type
CLINICAL OPERATIONS MANAGER / Mental Health Santa Ana, CA / NO Remote For This Position

Job Type: Full-time

Pay: $28 - $35 per hour (starting pay will be based on experience)

  • Medical, Dental and Vision insurance.
  • 401(k) plan.
  • Paid vacation.
  • Paid sick time.
  • Paid holidays.

Our Culture:
  • Detail-oriented quality and precision-focused
  • Innovative balance and growth-oriented
  • Outcome-oriented results-focused with strong performance culture
  • People-oriented supportive and fairness-focused
  • Team-oriented cooperative and collaborative

The goal of the clinical Operations Manager - Mental Health/SUD is to run clinical reports, keep supplies filled and up-to-date, train Mental Health Support Specialists/Clinical Secretaries, do intakes and monitor schedules. They will work directly for the Clinical Director and/or the Program Director, as well as, give guidance to staff in areas they are responsible for. They should be efficient and well-spoken with the ability to create relationships with a diverse population.

Responsibilities include but are not limited to:
  • Clinical Reporting
  • Review Limitless and correct issues with UAs. Submit, Fix or Edit Requisitions.
  • Monitor lab reports in KIPU and notify the Clinical Director of red flags.
  • Billing gap report.
  • Check for Overlapping Services.
  • Work with team to manage unsigned / incomplete notes.
  • Work with Billing Team to fix issues.
  • Check attendance tracker hourly and fix errors.
    • Operations
  • Paid to patient checks.
  • Contact family members or Clients to collect Paid to Patient checks.
  • Email and call the primary subscriber on the insurance policy to ensure the correct amounts are sent to Billing.
  • Manage Food Boxes, making sure they are assembled enough are on hand.
  • Supply fulfillment: Office, First aid and Mental Health Housing.
  • Manage client weekly meal plans.
  • Manage Mental Health Expenses and Receipts.
  • Bus Pass Management.
  • Manage Lyft Usage.
    • Intake Management
  • Monitor Admissions for upcoming Intakes.
  • Arrange transportation.
  • Manage Medical H&P Appointment.
  • Monitor / Process Intake Paperwork.
  • Manage communication with Admissions.
  • Manage Mental Health Housing Agreements.
    • Mental Health Support Specialist Direction
  • Daily summary of tasks for the Mental Health Support Specialist.
  • Training.
  • Problem Solving.
    • Medical
  • Med refills, contact patient insurance and coordinate mail order prescriptions.
  • Work with family for up-to-date insurance information.
  • Monitor Medical Appointment times.
  • Ensure payment methods for client co-payments are provided to pharmacy for medication.
    • Mental Health Support Specialist Duties
  • UA .
  • Attendance Tracking.
  • KIPU Updates.
  • Client Relationships.
  • Red Flag Reports.
  • Office Cleanliness.
  • Monitor the safe keeping, distribution and compliance of client medications within Supportive Living.
  • Facilitate client activities within Supportive Living.
  • Ensure the cleanliness and safety of the Supportive Living facility.
  • Qualifications include but are not limited to:
    • Excellent verbal and written communication skills.
    • Knowledge of Mental Health and Clinical terminology, regulations, and Clinical office procedures; knowledge of Clinical coding is strongly desired.
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
    • Positive Problem-Solving Skills.
    • Excellent analytical and time-management skills.
    • Organizational and multitasking skills.
    • Valid California Driver's License.
    • CPR/First AID/Defibrillator required.
    • Mental Health Experience preferred.
    • 1-2 years' experience in the field preferred.
    • Negative TB test results within past year.
    • Ability to pass pre-employment and random drug screenings.
    • Heavy frequency of computer keyboarding.
    • Heavy frequency of viewing a computer monitor.
    • Ability to sit or stand for extended periods of time.
    • Ability to lift up to 35 lbs.

    Powered by JazzHR