Patient Account Representative- Billing Office - Treasure Valley Hospital

SCA Health
Boise, Idaho
Apr 03, 2024
Apr 04, 2024
Position Type
Full Time
Practice Setting
Hospital / Medical Center
Work Mode
Employment Type
Organization Type
Hospital / Health System
Patient Account Representative- Billing Office - Treasure Valley Hospital JOB_DESCRIPTION.SHARE.HTML
  • Boise, Idaho
  • Treasure Valley Hospital
  • Billing
  • Regular
  • Full-time
  • 3
  • USD $19.00/Hr.
  • USD $25.19/Hr.
  • 32963
Job Description Overview

Treasure Valley Hospital is a state-of-the surgical hospital physician owned and managed by SCA Health. We have 16 operating rooms and provide surgical care to patients with Anesthesiology, ENT, General, GYN, Neuro, Ortho, Urology, Cardiac, Radiology needs. Treasure Valley Hospital is a 28-bed, Joint Commission accredited surgical facility located in Boise, Idaho, which is consistently recognized for patient satisfaction. We are a fast-paced, high quality, patient, and safety centered hospital.

At Treasure Valley Hospital we provide exceptional care to all patients, offering a tremendous work-life balance and boasting a culture that is employee and patient-focused. At Treasure Valley Hospital, we pride ourselves on our amazing work culture.

We value collaboration and teamwork for our staff members who all work together closely to ensure seamless and efficient patient care. Our culture is centered around the well-being and satisfaction of both our employees and our patients. As we prioritize the needs and concerns of our staff members, providing them with the support and resources they need to excel in their roles. We understand the importance of maintaining a healthy work-life balance. We are committed to the ongoing professional development of our staff members and provide opportunities for training, continuing education, and career advancement. We believe in investing in our employees' growth and skills, empowering them to provide the highest quality care, recognizing and appreciating the hard work and dedication of our staff.

Treasure Valley Hospital has a culture of appreciation that motivates and inspires our staff members to continue delivering exceptional care that is essential for our patients. Join our team and experience our amazing work culture firsthand. We are dedicated to creating a supportive and fulfilling work environment where you can thrive both personally and professionally.

Why join SCA Heath/ Treasure Valley Hospital? Consider the following fantastic benefits
• Positive work culture
• Career growth opportunities
• Comprehensive medical, vision and dental insurance - eligible on Day 1 of employment
• Paid time off plus 9 paid holidays
• Maternity/paternity/adoption benefits
• Employer-paid life and short- and long-term disability insurance
• Excellent 401(k) Plan
• Quarterly Bonuses
• Referral Program Incentives
• Tuition Reimbursement
• Employee Assistance Program
• Employee Wellness Program with quarterly incentives
• FSA/HSA Accounts
• Onsite caf with discounted employee meals
Employee teambuilding events year round


The Collections Associates/Patient Account Representative- Billing Office will be responsible for thorough and timely patient account follow up with insurances to ensure accurate accounts receivable reporting; to ensure payments by primary and secondary payers and/or self-pay patients are accurate. The PAR will be responsible for daily generation of patient statements. The PAR will be responsible for answering patient calls and correspondence while providing timely, accurate, professional responses and resolution. The PAR will function within the Center's policies and procedures, support SCA Values, SCA Vision and SCA Mission.

Collections Associates/Patient Account Representative Responsibilities:
  • Primary functions are credit balance management, patient balance resolution and non-patient (insurance) resolution.
  • Accurate and timely follow up and resolution for all accounts receivable.
  • Meeting and maintaining cash collection metrics and goals.
  • Maximized facility reimbursement.
  • Understands each payer contract and will utilize to ensure payments received are correct.
  • Understands and can explain the Explanation of Benefits received from any payer.
  • Works closely with payer provider relations representatives.
  • Has thorough knowledge of ASC Allowable procedures.
  • Handles contracted and non-contracted; HMO, PPO, EPO, POS, Worker's Com., self-pay and third-party reimbursement issues.
  • Effectively and independently handles second level reimbursement issues, contracted and non-contracted denials for serviced before and after procedures.
  • Works all denials and corrected claims collaborating with the biller and/or Business Office Manager, insurance payers and/or patients on past due accounts.
  • Follow center policies, procedures, and best practices for resolution and reassignment of accounts.
  • Possess basic knowledge of medical terminology and health insurance billing.
  • Have ability to communicate effectively with patient, physicians, and other teammates


Collections Associates/Patient Account Representative:
  • Associate's Degree or equivalent from a two-year College or technical school; and two years' experience in a medical office as a patient account representative.
  • Candidate MUST HAVE knowledge of medical billing, payer follow-up, payer contracts, appeals, self-pay billing, Medicare and Medicaid billing, AR posting, along with excellent customer service skills.
  • Experience in a hospital, outpatient surgery center or related field is a MUST; Computer experience, Excel, Word, Medical Billing Software and Applications; Working knowledge of Medical Terminology.

USD $19.00/Hr. USD $25.19/Hr.