Practice Administrator

Strategic Development and Communication:

• interfaces with hospital medical staff and administrative leadership and key departments to assure productive, positive relationships
• Directs long-range planning activities
• Communicates Board decisions, needs, and goals to management team and staff
• Functions as liaison between physicians and management team
• Assists physicians in defining practice needs, new services, and/or research concerns
• Develops and recommends Internet initiatives to the physician team

Physician Interaction:

• Monitors the adherence of physicians to pre-set productivity goals—assists in the development of these goals
• Reviews monthly productivity reports and monitors productivity, revenue, and overhead for each practice site
• Analyzes and implements physician and staff financial incentive programs
• Oversees administration of physician compensation formula
• Oversees management of pension and profit sharing administration

Marketing:

• Directs all marketing and advertising activities for the practice, reports the return on investment for each
• Directs the maintenance of physician, payor and patient referral bases
• Positions the practice within the community as an outstanding organization, and continually courts potential clients
• Oversees development and implementation of a patient satisfaction survey
• Effectively uses the Internet in appropriate marketing programs  

Financial:

• Acts as liaison between the practice and the accounting firm
• Directs and oversees the facilitation of accounts payable, and the generation of internal monthly financial statements
• Directs the development of a financial chart of accounts, and oversees its implementation and use
• Reviews the profitability of all cost centers (audiology, hearing aids, surgery center, etc.)
• Analyzes and presents financial analyses to the Board monthly
• Directs the process of bidding out contracts annually for health insurance, supplies, etc.
• Establishes and works within an annual budget
• Proposes capital expenditures to Board, supported by cost benefit analyses
• Facilitates physician-requested financial analyses  

Managed Care and Risk Management:

• Identifies and coordinates appropriate joint ventures with health plans and third party payors; direct contracting, package pricing, etc.
• Negotiates profitable managed care agreements with various payors
• Analyzes proposed managed care contracts for their effect on gross revenues
• Directs the development of risk assessments and chart reviews, and initiates the development of a compliance program 

Personnel Management:

• Facilitates the recruitment of, and supervises, a management team
• Directs research of employee benefits program, and makes recommendations to the physicians
• Directs the development of a personnel policy manual
• Develops disciplinary protocols and directs or facilitates action, according to state law—maintains a thorough knowledge of all state labor laws
• Ensures adherence to government-mandated programs such as the Americans With Disabilities and Family Leave Acts 

General Administration:

• Directs the identification of outside vendors including:  legal, accounting, information system vendor, physician specialists, management consultants, and e-health companies
• Assures that the organization is up-to-date and in compliance with related government regulations.  These may include, antitrust, SEC, Stark, HIPAA CLIA, OSHA, OIG fraud and abuse, and/or other state and federal regulations
• Participates in local, regional and national organizations to maintain current knowledge of key health care trends  

Other:

• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in health care and practice management
• Attends AAO-HNS, Ascent, and other continuing education courses
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Performs related work and additional duties as requested by the physician Board