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Ambulatory Site Administrator High Street Community Health Center
February 12, 2018
Full Time - Experienced
What you will be responsible for:
The Ambulatory Site Administrator High Street Community Health Center is responsible for the assessment, planning and implementation of programs, processes and services that support the successful day-to-day operation of the health center. This position oversees a team of practice staff and nursing staff comprising of 70 FTEs plus an additional 55 Fellows and Residents and is responsible for managing an operating budget of $9M comprised of both hospital and professional revenue as well as the activities of contractual relationships.
Reporting to the Director Community Health, and in partnership with the Medical Director and Division Chief, the Site Administrator designs and implements initiatives that optimize financial, operational, and clinical performance to achieve a high level of quality patient care, patient and provider satisfaction, employee and provider engagement and financial performance. The Site Administrator effectively uses broad knowledge of management tools to support efficient clinical, administrative and fiscal operations; identifies opportunities for care innovation and expanded uses of technology and leads adoption across the practice. The Site Administrator will also collaborate with and share best practices with Baystate’s two other Community Health Center site administrators and with other BMP practice managers generally.
The Site Administrator work in a partnership dyad model to collaborate and communicate regularly in order to foster a collaborative, team-based practice, and a positive environment for staff, providers and patients.
Location - High Street Community Health Center 140 High Street, Springfield MA
Operating Budget $9M
Size and Scope-
Physician FTEs: 8.5
Advanced Practitioner FTEs: 6
Mgt & Supervision: 3
Medical Assistants and Interpreters: 18
Patient Service Representatives and Administrative Support: 18.5
What you will Need
Bachelor’s Degree, Master’s Degree preferred
Clinical Experience as a Registered Nurse preferred
Minimum of 5 years management experience in an ambulatory setting
Experience managing large primary care practices or a community health center, with a comprehensive understanding of social determinants of health in an underserved population strongly preferred.
Excellent team building and people management skills
Demonstrated track record of successful partnership with nursing, physicians and advanced practitioners
Strong interpersonal skills and ability to provide a high level of customer service are required as the position involves significant interaction with a variety of clinical and non-clinical representatives at all levels of the Health System.
Excellent oral and written communication skills are essential.
Must be able to work independently as well as be a contributing team member to a variety of interdisciplinary teams. Experience leading an engaged workforce
Additional Salary Information: Commensurate with experience
Internal Number: 79572
About Baystate Health
Baystate Health is an integrated health care delivery system serving a population of nearly 1 million people in western Massachusetts. We are one of the largest health systems in New England with over 12,000 employees, five hospitals, and over 60 medical practices. Baystate Medical Center has the only Level 1 Trauma Center in the region and the only neonatal and pediatric intensive care units.
Baystate Health has been named a Top 100 Integrated Healthcare Network for ten consecutive years by Verispan, a national research company. For the second time, Baystate Medical Center has been named a Magnet™ hospital for excellence in nursing services, has been recognized as a Top 15 Health System in the US by Truven® Healthcare Analytics, and achieved elite distinction as just one of 34 High Performing Hospitals in America from U.S. News & World Report for 2015-2016, for achieving the highest possible rating for all five Common Care areas.
What will you receive working at Baystate Health?
When you are part of Baystate Health you can expect a diverse, vibrant work environment in which you can learn, grow and reach your full potential. Work with a team that values your expertise and ...strengths and expects you to contribute. Your compassionate colleagues are driven to improve process and impact every patient experience, no matter their role. And, you will be working in an organization with a daily commitment to patients and their families to raise national standards of excellence.
At Baystate Health, you’ll find care and innovation that makes us nationally recognized for outstanding quality outcomes. You’ll realize our commitment to making a difference in our region when you discover our state-of-the-art facilities, exceptional physicians and dedicated employees. Work in an environment of learning and development in our evolutionary teaching hospital. Be an integral part in decision-making. Collaborate and feel valued by people who uphold a tradition of excellence.
Reaching beyond “best practice”, with input from our patients, physicians and employees, we’ve built an extraordinary new cardiac care hospital where the concept of a healing rhythm is the very fiber of the structure and patient experience. Our cultural of Diversity and Inclusion promotes an atmosphere where all employees are appreciated and motivated to be a part of the whole; all working towards the common goal of improving the health of the people in our community every day, with quality and compassion.